Terms of Service

Last updated: March 25, 2026

These Terms of Service ("Terms") govern your access to and use of the Daxby platform, website, and related services (collectively, the "Service") operated by Daxby ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

  • "Customer Data" means any data, content, or information you submit to, import into, or generate through the Service, including data synced from third-party platforms at your direction.
  • "User" or "you" means the individual or entity that has registered for or is using the Service.
  • "Authorized Users" means individuals you authorize to access the Service under your account.

2. Account Registration and Security

To use the Service, you must create an account and provide accurate, complete information. You are responsible for all activity under your account, including activity by Authorized Users. You must maintain the confidentiality of your account credentials and notify us immediately at hello@daxby.ai if you suspect unauthorized access.

You may not share account credentials, allow multiple individuals to use a single account, or create accounts using false or misleading information.

3. Permitted Use and Restrictions

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business operations in accordance with these Terms.

You agree not to:

  • Copy, modify, distribute, sell, resell, lease, or sublicense the Service or any part of it
  • Use the Service to build a competing product or service, or to replicate the features or functionality of the Service
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or data models of the Service
  • Scrape, crawl, index, or otherwise systematically extract data from the Service, whether by automated means or otherwise
  • Access the Service for benchmarking, performance testing, or competitive analysis
  • Use the Service to store or transmit malicious code, or to interfere with the integrity or performance of the Service
  • Circumvent any access controls, rate limits, or usage restrictions of the Service
  • Use the Service in any manner that violates applicable laws or regulations
  • Share, publish, or redistribute any output, analytics, reports, or insights generated by the Service, except for your own internal business purposes or as directly required to operate your fitness studio
  • Access the Service through any means other than the interfaces we provide (web application, API, browser extension)

4. Intellectual Property

Our IP

The Service, including all software, algorithms, models, designs, text, graphics, logos, and documentation, is owned by Daxby and protected by intellectual property laws. These Terms do not grant you any ownership interest in the Service. All rights not expressly granted are reserved.

Your Data

You retain all ownership rights in your Customer Data. By using the Service, you grant us a limited license to use, process, and display your Customer Data solely to provide, maintain, and improve the Service. We will not sell your Customer Data to third parties or use it for purposes unrelated to the Service.

Aggregated Data

We may collect and use aggregated, de-identified data derived from your use of the Service for analytics, product improvement, and industry benchmarking purposes. Aggregated data will not identify you or any individual.

Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us an unrestricted, perpetual, irrevocable license to use that feedback for any purpose without compensation or attribution.

5. Third-Party Integrations

The Service connects to third-party platforms (including but not limited to Mindbody, ClassPass, and Axle) at your direction and with your authorization. You are responsible for complying with the terms of service of any third-party platform you connect to Daxby.

We are not responsible for the availability, accuracy, content, or policies of third-party services. Daxby is not affiliated with, endorsed by, or sponsored by any third-party platform provider. We do not guarantee uninterrupted access to third-party integrations.

6. Fees and Payment

Certain features of the Service may require payment. Fees, billing cycles, and payment terms will be communicated to you when you subscribe to a paid plan. All fees are non-refundable except as required by law or as explicitly stated in writing.

We reserve the right to change our fees upon 30 days' written notice. Continued use of the Service after a fee change constitutes acceptance of the new fees.

7. Free Trials

We may offer free trial periods at our discretion. Free trials are limited to one per individual or organization. We reserve the right to terminate a free trial at any time. At the end of a trial period, your access may be suspended unless you subscribe to a paid plan.

8. Availability and Support

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. We may perform maintenance, updates, or modifications to the Service at any time. We will make reasonable efforts to provide advance notice of planned downtime.

9. Suspension and Termination

By You

You may stop using the Service and close your account at any time by contacting us at hello@daxby.ai.

By Us

We may suspend or terminate your access to the Service immediately and without notice if we reasonably believe you have violated these Terms, used the Service in a manner that creates risk or legal exposure for us, or if required by law. We may also terminate your account after 90 days of inactivity on a free plan.

Effect of Termination

Upon termination, your right to access the Service ceases immediately. We will make your Customer Data available for export for 30 days following termination. After that period, we may delete your Customer Data. Sections 3, 4, 10, 11, 12, and 13 survive termination.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

WE MAKE NO WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY SCHEDULING RECOMMENDATIONS, ANALYTICS, OR INSIGHTS PROVIDED BY THE SERVICE. YOU ARE SOLELY RESPONSIBLE FOR DECISIONS MADE BASED ON THE SERVICE'S OUTPUT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DAXBY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Daxby and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; or (d) your Customer Data.

13. General Provisions

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in North Carolina.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Daxby regarding the Service and supersede all prior agreements and understandings.

Modifications

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

14. Contact

For questions about these Terms, contact us at hello@daxby.ai.